Customer Service Representative - State Farm Agent Team Member
Atlanta - TX
Customer Service Representative - State Farm Agent Team Member
Full Time • Atlanta - TX
Responsive recruiter
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Benefits:
- License Reimbursement
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k)
- Bonus based on performance
ABOUT OUR AGENCY
Our agency has been serving the community since 2003 and has built a reputation for delivering exceptional customer service and building lasting relationships. Insurance has always been a part of my life. My grandmother worked for State Farm in my hometown, and from an early age, I knew I wanted to become an agent. I began my career as a Claims Adjuster, later earned a promotion, and eventually fulfilled my goal of becoming a State Farm agent.
I'm married and have three teenagers, so I understand the importance of protecting what matters most and helping families prepare for the future. Outside of the office, I enjoy staying involved in the community through local schools, foundation boards, the Chamber of Commerce, and other community initiatives.
Our office is competitive, customer-focused, and driven to be the best. We've been voted the Best Insurance Agency in our area for 15 years, and we're proud of the trust we've built within the community. While we love to win and strive to be leaders in our territory, our success comes from genuinely caring about our customers and making sure they feel valued, supported, and taken care of.
We're looking for someone who is motivated, competitive, and passionate about helping people. The ideal candidate is sales-minded, isn't afraid to ask for referrals, enjoys building relationships, and takes the time to understand customers' needs. We want someone who is driven to succeed while always putting the customer experience first.
ROLE DESCRIPTION:
Our agency has been serving the community since 2003 and has built a reputation for delivering exceptional customer service and building lasting relationships. Insurance has always been a part of my life. My grandmother worked for State Farm in my hometown, and from an early age, I knew I wanted to become an agent. I began my career as a Claims Adjuster, later earned a promotion, and eventually fulfilled my goal of becoming a State Farm agent.
I'm married and have three teenagers, so I understand the importance of protecting what matters most and helping families prepare for the future. Outside of the office, I enjoy staying involved in the community through local schools, foundation boards, the Chamber of Commerce, and other community initiatives.
Our office is competitive, customer-focused, and driven to be the best. We've been voted the Best Insurance Agency in our area for 15 years, and we're proud of the trust we've built within the community. While we love to win and strive to be leaders in our territory, our success comes from genuinely caring about our customers and making sure they feel valued, supported, and taken care of.
We're looking for someone who is motivated, competitive, and passionate about helping people. The ideal candidate is sales-minded, isn't afraid to ask for referrals, enjoys building relationships, and takes the time to understand customers' needs. We want someone who is driven to succeed while always putting the customer experience first.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Kelli Ashbrook - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $40,000.00 - $50,000.00 per year
Are You Driven & Ambitious?
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Kelli Ashbrook - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- I have been a State Farm agent since 2003.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, and Bronze Tablet
- Additional languages spoken: Spanish
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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